How Your Order
Travels to You.
Handmade pieces take time. Here is everything you need to know about the journey from our workshop to your home.
| Brand | frissgonv™ |
| Owned by | Foshan Qingmiao Technology Co., Ltd. |
| Owner | Huang Xiaojie |
| Telephone | +86 137 1682 1328 |
| Support Email | service@frissgonv.com |
| Customer Service Hours | Monday – Friday, 9:00 AM – 6:00 PM (GMT+8) |
| Registered Headquarters | Room F096, 3rd Floor, No. 30 Fenjiang North Road, Zumiao Street, Chancheng District, Foshan, Guangdong, China |
| Brand Ownership | frissgonv™ is a brand owned and operated by Foshan Qingmiao Technology Co., Ltd. |
Made in small batches,
shipped with intention.
frissgonv™ pieces are not mass-produced. Each wooden tray is shaped and sanded by hand, each ceramic basket is thrown and glazed in small batches, each linen pouch is woven and embroidered with patience. This means we do not hold vast warehouses of finished goods — instead, many of our pieces are fulfilled directly from our workshop and trusted global fulfillment partners, made to order or in small runs.
This approach comes with trade-offs. Delivery takes a little longer. But it also means less waste, fairer pricing without traditional retail markups, and a supply chain that respects the materials and the hands that shape them. We believe a well-made piece is worth waiting for — and we appreciate your patience as part of this slower, more thoughtful way of shopping.
From Order to Shipment
Order Processing
Please allow 2–4 business days for your order to be processed, quality-inspected, and carefully packaged before it leaves our facility. Each piece is checked for finish, fit, and craftsmanship before it is boxed.
Peak Season Note
During high-volume periods — major holidays, New Year, and promotional events — processing may extend to up to 5 business days. Handmade pieces cannot be rushed, and we would rather take an extra day than send you something less than perfect.
Shipping Fee
A flat shipping fee of $5.99 applies to all orders, regardless of destination. No surprises at checkout, no hidden surcharges. The fee covers careful packaging, tracking, and reliable delivery to your door.
Packaging
Every order is packaged with the same care we put into making the pieces themselves — recyclable materials, protective wrapping for ceramic and wood, and a handwritten thank-you note. Unboxing should feel like receiving a gift, even when you are treating yourself.
When to Expect Your Piece
Because our pieces are fulfilled through global partners, delivery times vary slightly by region. The estimates below include processing time.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / United Kingdom / Australia | 11 – 16 Business Days |
| Rest of World | 15 – 20 Business Days |
Delivery times are estimates, not guaranteed dates. Handmade pieces and thoughtful delivery take time — and we appreciate your understanding.
Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. Tracking updates may take 1–3 business days to appear after the label is created — this is normal, and your package is still in transit. If you have not received a tracking email within 5 business days, please reach out and we will look into it right away.
Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid). Any customs fees, import duties, or taxes assessed by your country are the responsibility of the recipient. frissgonv™ is not responsible for delays caused by customs clearance. These fees are uncommon for small home and storage items, but regulations vary by country — we recommend checking with your local customs office if you have concerns.
If Something Comes Up
Modifications & Cancellations
We begin processing orders quickly to keep delivery times as short as possible. If you need to update your shipping address or cancel your order, please contact us at service@frissgonv.com within 12 hours of placing your order. Once an order enters the processing and quality-check stage, modifications or cancellations can no longer be made — but we will always do our best to help if something has changed.
Damaged on Arrival
Ceramic and wood pieces travel carefully, but occasionally the journey is rough. If your package arrives damaged, please send us a photo of the item and packaging within 72 hours of delivery, and we will arrange a free replacement — no questions, no hassle, no extra cost. We want every piece that reaches you to be perfect.
Lost in Transit
If the carrier confirms your package is lost in transit, we will send a replacement free of charge. If tracking has not updated for more than 10 business days, please reach out and we will investigate with the carrier and resolve it for you. Your satisfaction is the only measure of a successful delivery.
Thank you for your patience.
Handmade pieces take time, and thoughtful delivery takes care. Every order that leaves our workshop is packed with the same intention that went into making it — and we cannot wait for you to hold it in your hands.
frissgonv™ — A Brand of Foshan Qingmiao Technology Co., Ltd.